Moving retail forward to automation


NIVY Watch
in retail

Retail is one of the areas where, in a lot of cases, employees utilize modern technologies only to a small degree. The reason for this is that these workers need both hands to fulfill their work responsibilities (i.e., loading equipment on shelves or operating the cash register) which prevents them from using a mobile device (smartphone, tablet).

A suitable alternative for this issue would be the use of smartwatches. As smartwatches are worn on the wrist, they do not prohibit employees from using both hands for their work activities. They serve as a simple communicating tool between employers and employees. Additionally, they provide the employer with new suggestions for work process optimization, and together with other functionalities, they propose new approaches for increasing productivity, whether for individual employees or the entire company.

Analysis of
collected data

NIVY Watch gathers data from the watch sensors such as the number of steps, the distance from the beacons, and the proximity to other watches. Because of the beacons mounted on the shelves, it is possible to analyze the occurrence of workers in individual store zones (i.e., meat, beverages, dairy products, pastries, warehouse, cash register, etc.), and it is also possible to assign work tasks to a given zone, either automatically or manually. All collected data can then be analyzed directly by NIVY Data Factory or by other analytical tools such as BI.

By analyzing the data, important analytics such as neglected areas, points of interest, overcrowded space, employee count, performance or dwell time can be identified across locations and time periods, helping to suggest the most optimal work processes (employee routes, layout, zones, activity). Collected data identifying the proximity between individual watches allows an effective social distancing solution for the coronavirus spreading, with the retrospective identification of potentially infected employees.


The NIVY Watch can be used in real-time thanks to its touch screen. A very useful function is the capability to send short messages between managers and employees. These messages can be entered from the NIVY Data Factory, which can be accessed from a PC or a smartphone, from where the manager may also see the location of an individual employee. A short message can alert them about the need to move to another zone, such as the cash register, or it can send other important information. The employee will be able to view this message on the watch’s display and will be able to confirm that he received it. A single-choice response could also be an option (i.e., Yes/ No/ Don’t know).

Furthermore, the watch can be actively used by the employees. Either by reporting the work activity currently being performed or by requesting a job task from the manager or a colleague (i.e., need to add dairy products to the shelves). One of the functionalities is also a simple checklist that can be used for a variety of purposes (i.e., checking the condition of the shelves at the end of the shift).

Let NIVY Watch
do the busy work

Social distancing

Monitoring of occurrence of other watches for a specified near distance

All collected data are stored in DataFactory for further analysis

Covid protection: In case of infection, all potentially infected colleagues can be identified

Instant messaging

Manager to employee messaging
through DataFactory or Mobile App

Configurable answer as a list
of values

Employee to manager messages
through pre-defined area context
set of texts

New message alerts in Mobile App
for managers

Data management

Data views and charts
of collected and real-time data

Actual positions/activities
of employees

Area sessions analysis per
current day/week/month

Dashboard of the most common
work activities

System configuration and remote
watch management

Data analysis

All collected data are stored
in the cloud database

Possibility to connect to BI
tools for specialized analysis

Detected defects help to increase productivity of individuals or the
entire company

Indoor positioning

System of Bluetooth beacons
Easy installation, no cables
Areas – set of beacons covering specific section/department
Area session – describes contextual work activities of watch user